Reporting on Document Acknowledgement

Document acknowledgement reporting gives you a clear, auditable view of who has formally acknowledged the documents that matter — policies, procedures, safety updates, and compliance content. By tracking acknowledgement status across your audience, you can identify gaps, follow up effectively, and produce the records you need for audit and compliance.

Who this is for: Administrators and users with Intranet Access via a User Group

Read time: 6 minutes

What you can measure

Prosper's Intranet engagement reporting gives you visibility across three compliance areas:

Acknowledgement rates — what percentage of the required audience has formally acknowledged a document.
Outstanding acknowledgements — who hasn't acknowledged, and how overdue they are.
Acknowledgement timestamps — when each acknowledgement was recorded, for audit purposes.

Prerequisites

You must be a member of a User Group with access in the Intranet. See Managing Intranet Audience and Permissions.
The Intranet module must be enabled for your organisation.

Where to find Intranet reporting

The Intranet Reporting dashboard

The dashboard gives you an organisation-wide view across all content.

From the Prosper main menu, navigate to Intranet.
Select Reporting.

Reporting on content

Acknowledgement (where applicable) at a glance

Document Name.
Created Date.
Audience (number of employees).
Progress (completion percentage).

Tracking acknowledgements (Manager and Admin)

Select the Acknowledgements or Pending tabs to view which employee have completed their acknowledgment and which are still outstanding.

Exporting reporting data

Select Export from the report toolbar and download the file when it's ready.

Exports are particularly valuable for:

Compliance audits, where a record of who acknowledged what is required.
Leadership reporting, where you need to build a custom view in Excel or a BI tool.
Identifying outstanding acknowledgements for follow-up.

Tips and best practices

Set a reporting rhythm. Check the dashboard weekly during active campaigns, monthly otherwise. Sporadic checks miss patterns.
Define success up front. Before publishing important content, decide what good looks like — 80% reach in two weeks, 95% acknowledgement. Without a target, you can't tell whether the result is good or bad.
Pair engagement data with qualitative input. The numbers tell you what; conversations with managers and employees tell you why.
Don't measure everything. Focus on the metrics tied to your communication objectives. Vanity metrics drain attention from what matters.

Troubleshooting

I can't see the Reporting tab in the Intranet.
You don't have reporting rights via a User Group. Ask an administrator to add you to a group with intranet permissions.

A document's reach percentage seems too low.
Check the audience configuration — if the audience is broader than intended (for example, organisation-wide when it should be one site), the denominator is inflated and reach looks artificially low.

Engagement metrics on a post look like zero, but I know people have seen it.
Confirm the post was published with acknowledgment required. Recently published content may take a short while for engagement data to appear.

The acknowledgement report shows employees who shouldn't be in the audience.
The audience reflects the configuration at the time of acknowledgement. If you've changed the audience after publishing, historical records remain for the original audience. Adjust the audience in the document settings if needed.

Can I schedule a recurring report by email?
Scheduled email reports aren't currently supported. Set a calendar reminder to run the export at your chosen cadence.

Can I see who specifically viewed a piece of content?
Individual viewer data is available for acknowledgement reporting.

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