Using the Analytics Dashboard – Prosper

The Analytics Dashboard is your command centre for employee experience data. It brings your survey scores, trends, eNPS, and group sentiment into one place — so you can see how your organisation is tracking at a glance, drill into the detail that matters, and make decisions grounded in data rather than gut feel.

Who this is for: Administrators and Managers with dashboard access

Read time: 7 minutes

What the Management Dashboard shows

The Management Dashboard consolidates your employee experience metrics into a single view. Depending on your access and configuration, you'll find:

Overall scores — your headline favourability and wellbeing metrics.
Trends over time — how scores are moving across survey cycles.
eNPS — your Employee Net Promoter Score and its trend.
Measurement pillars — scores broken down by theme (such as Leadership, Learning & Development, Wellbeing).
The Spotlight — group-level sentiment relative to the company average.
Response rates — participation across your surveys.

Admin vs Manager view

What you see depends on your role and visibility settings:

Administrators see organisation-wide data across all teams, sites, and groups.
Managers see data for the teams and locations they oversee, where visibility has been enabled and the anonymity threshold is met. See Enabling Manager Visibility for Survey Scores and Comments.

Anonymity is respected throughout. All dashboard data honours the anonymity threshold — groups with fewer than 3 responses are suppressed. See Understanding Survey Anonymity and Thresholds.

Prerequisites

You must be an Administrator, or a Manager with dashboard visibility enabled.
Survey data must exist for the dashboard to populate.

How to open the Analytics Dashboard

From the Prosper main menu, navigate to Analytics.

Navigating the dashboard

Summary scores

At the top, headline metrics give you the overall picture at a glance — your overall scores, eNPS, and focus areas for the selected period and scope.

Historic Trend

Trend charts show how your key scores have moved over time. This is often the most valuable view: a single score is a snapshot, but a trend tells you whether things are improving or declining.

Pillar breakdown

Scores broken down by measurement pillar let you see your strengths and focus areas thematically. The highest pillars are what to protect and celebrate; the lowest are where to focus.

Spotlight in the Heatmap

The Heatmap shows how critical groups score relative to the company average, using colour and +/− values. For full detail on reading it, see Using the Heatmap for Data-Driven Decisions.

Filtering the dashboard

Filters let you scope the dashboard to the question you're trying to answer. Common filters include:

Date range or survey cycle — focus on a specific period.
Survey — view results for a particular survey.
Pillars — scope to a area for focus

Tip: Apply filters before drawing conclusions, and check the response count for the filtered view. A narrow filter can drop below the anonymity threshold or produce a sample too small to be meaningful.

Reading the dashboard well

Work through the dashboard in a sensible order to avoid jumping to conclusions:

Start with response rate. It tells you how much confidence the data warrants.
Read the headline scores. Get the overall picture.
Check the trend. Is sentiment improving or declining? The direction often matters more than the number.
Scan the pillars. Identify your highest and lowest themes.
Use the Heatmap to compare. See which groups sit above or below the company average.
Drill into the detail. Open specific surveys for response distributions and comments.

For deeper guidance on interpretation, see Reading and Interpreting Survey Results.

Using the dashboard for decisions

Brief leadership with the trend view. A clear trend line is the most compelling way to show whether your people initiatives are working.
Prioritise with the Heatmap. The biggest reds against the company average — especially in critical groups — are usually where to focus first.
Track the impact of actions. After acting on a focus area, watch the relevant pillar across the next survey cycle to see whether it moved.
Connect to local action. Where Managers have visibility, use the dashboard to drive team-level conversations and ownership, not just top-level reporting.

Tips and best practices

Make it a routine. Check the dashboard on a regular cadence — monthly, or after each survey closes — rather than only when something feels wrong.
Lead with trends, not snapshots. Consistent surveys over time make the dashboard far more powerful. The trend is where the insight lives.
Filter to the question. Don't try to read everything at once. Decide what you want to know, filter to it, and read that view.
Respect the threshold. If a filtered view shows no data, it's likely below the anonymity threshold — analyse at a higher level.
Pair the dashboard with comments. The dashboard tells you what's happening; the comments in individual surveys tell you why.
Give Managers visibility deliberately. A Manager who can see and own their team's dashboard data is far more likely to act on it.

Troubleshooting

The dashboard is empty or sparse.
The dashboard populates from survey data. If little is showing, confirm surveys have been sent and have collected responses, and that your filters (especially date range) aren't excluding everything.

A team or group isn't showing.
Groups below the anonymity threshold (fewer than 3 responses) are suppressed. Analyse at a higher level or encourage participation.

As a Manager, I can't see my team's data.
Manager visibility must be enabled by an Administrator, and the anonymity threshold must be met. See Enabling Manager Visibility for Survey Scores and Comments, or contact your Administrator.

A score doesn't match what I saw in the survey.
Check that the dashboard's filters and date range match the survey you're comparing to. The dashboard aggregates across everything matching its filters, which may be broader than a single survey.

Heatmap tiles show differences, not raw scores.
Heatmap tiles show the difference from the company average (with +/− and colour), not the absolute score. See Using the Heatmap for Data-Driven Decisions for how to read them.

Can I export from the dashboard?
Survey data can be exported from within individual surveys. See Exporting Survey Recipients and Results.

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