Building and Managing Skills in Performance

Skills give you a living map of what your people can do. Administrators build the skills library in Performance, and both Managers and Administrators can tag relevant skills to member profiles — making it easy to find the right person, identify capability gaps, and plan development. This guide covers building skills, adding them to profiles, and filtering your people by skill.

Who this is for: Administrators (to build skills); Managers and Administrators (to add and filter)

Read time: 5 minutes

Why track skills?

A well-maintained skills library turns your workforce into a searchable capability map. With skills tagged to profiles, you can:

Find the right person fast — who's first-aid trained, who can run a WH&S class, who has supervisor experience.
Spot capability gaps — see where a skill is thin across a site or team.
Plan development — target Development Plans and training where skills are missing.
Support workforce planning — understand the capability you have before you recruit.

Prerequisites

Administrators can build skills and add them to profiles.
Managers can add skills to the profiles of members they manage and filter by skill.

Part 1 — Building skills in Performance (Administrators only)

Step 1 — Open Manage Skills

From the Prosper main menu, navigate to Performance and select Manage Skills.

Step 2 — Add a skill

Populate the Skill name and select Add.

Repeat Step 2 to add more skills.

Tip: Build your skills library with consistency in mind. Decide on a naming convention up front — for example, use First Aid Certified consistently rather than mixing First Aid, FA Cert, and First-Aid Trained. Consistent names make filtering reliable.

Part 2 — Adding skills in People & Skills Finder (Managers and Administrators)

Step 1 — Open a member

Navigate to People & Skills Finder in the menu and select the member you want to add skills to.

Step 2 — Edit skills

Select Edit Skills.

Step 3 — Select skills and apply

Check the box for each relevant skill and select Save.

The selected skills now appear on the member's profile.

Part 3 — Filtering by skills (Managers and Administrators)

Step 1 — Open the skills filter

Navigate to People & Skills Finder, Dashboard, then filter by Skills.

Step 2 — Select skills and apply

Check the box for the skill(s) you want to filter by and select Apply

People & Skills Finder will auto-populate with members who have your filtered skill.

Step 3 — Clear filters

Select Clear Filters to return to the full member list.

Tip: Combine the skills filter with other filters (such as Location or Team) to answer practical questions like "who at this site holds a current pool lifeguard qualification?" — exactly the kind of query that saves time when rostering or responding to an incident.

Tips and best practices

Build the library deliberately. A focused set of meaningful, well-named skills is far more useful than a sprawling list. Add skills that you'll genuinely filter and plan against.
Keep profiles current. Skills data is only valuable if it's accurate. Build skill updates into your onboarding, training completion, and review processes so profiles stay up to date.
Use consistent naming. Inconsistent skill names fragment your filters — agree a convention and stick to it.
Make Managers responsible for their teams. Managers know their people's capabilities best. Encourage them to keep their team's skills updated, particularly after training or qualifications are completed.
Use filters for real decisions. The payoff of tagging skills is in the filtering — rostering, identifying gaps, finding cover, and planning development all become faster.
Review the library periodically. Retire skills that are no longer relevant and add new ones as your business and roles evolve.

Troubleshooting

A skill I want to add isn't available.
Skills are built by Administrators in Performance > Manage Skills. If the skill you need doesn't exist, ask an Administrator to add it (or add it yourself if you're an Administrator).

I can't see Manage Skills.
Building skills is Administrator-only. Confirm you have Administrator access and that the Performance module is enabled.

I can't edit a particular member's skills.
Managers can edit skills for members they manage. If a member is missing or not editable, confirm the reporting structure in their profile, or ask your Administrator about your access.

My filter returns no members.
This usually means no profiles have that skill tagged yet — not that no one has the skill. Make sure members' profiles have been updated with the relevant skill.

The same skill appears more than once in the list.
This points to a naming inconsistency in the library (for example, two near-identical skills). Ask an Administrator to tidy the library and standardise on a single name.

I added a skill but it's not showing on the profile.
Confirm you selected Apply after checking the skill. Refresh the profile if needed.

Can I filter by more than one skill at once?
Yes — check multiple skills in the filter before applying. Combine with other filters like Team or Location to narrow further.