Integrations in Prosper: HRIS, Payroll, and LMS

Prosper is designed to sit at the centre of your employee experience, and integrations help it work seamlessly alongside the systems you already use. By connecting your HRIS, payroll, and learning platforms, you reduce manual data entry, keep member information accurate, and create a more joined-up experience for your people.

Who this is for: Administrators and decision-makers evaluating or planning integrations

Read time: 6 minutes

Before you begin: Before initiating any integration, please contact your Customer Success Manager. Integrations involve data mapping, configuration, and testing specific to your systems, and your Customer Success Manager will guide you through the right approach for your organisation.

Why integrate?

Integrating Prosper with your core people systems delivers several benefits:

Less manual work. Member data flows automatically rather than being entered and updated by hand.
Better data accuracy. A single source of truth means fewer discrepancies between systems.
Timely automation. Lifecycle events — like a start or end date — can trigger the right actions in Prosper automatically, such as onboarding and exit surveys.
A smoother employee experience. Employees benefit from consistent, up-to-date information across the tools they use.

HRIS integration

Integrating your Human Resources Information System (HRIS) with Prosper keeps your member data synchronised with your system of record for people data.

An HRIS integration typically supports:

Member synchronisation — new starters, leavers, and changes to member details flow from your HRIS into Prosper, reducing the need for manual uploads.
Organisational structure — team, location, and reporting relationships can be kept aligned with your HRIS, supporting accurate manager mapping and visibility.
Lifecycle dates — start and end dates can drive automation in Prosper, such as triggering onboarding and exit surveys at the right moment.

Because your HRIS is usually your authoritative source for people data, an HRIS integration is often the foundation other integrations build on.

Payroll integration

Payroll systems hold accurate, current employment data — which makes them a valuable source for keeping Prosper in sync, particularly in organisations where payroll is the primary system of record for the workforce.

A payroll integration can support:

Workforce data sync — keeping member records aligned with who is currently employed.
Employment status changes — reflecting starters and terminations so Prosper stays current.
Triggering lifecycle automation — for example, an end date flowing from payroll can prompt an automated exit survey. See Automating Onboarding & Exit Surveys.

LMS integration

Connecting a Learning Management System (LMS) brings learning and development into the broader employee experience picture, complementing Prosper's own performance, skills, and development features.

An LMS integration can support:

A more connected development experience — bringing learning closer to performance reviews, development plans, and skills tracking.
Visibility of learning activity — depending on configuration, helping you connect development conversations with learning undertaken.
Reduced duplication — fewer places to manage overlapping people and learning data.

The exact scope of an LMS integration depends on the platform and your goals, which is something to scope with your Customer Success Manager.

General guidance on integrations

Whatever you're connecting, a few principles help integrations succeed:

Start with your system of record. Be clear about which system is the authoritative source for each piece of data (members, structure, lifecycle dates) before connecting. This avoids conflicting updates.
Get your data clean first. Integrations propagate whatever's in the source system — including errors. Tidy your source data before you connect.
Map your fields deliberately. Decide how fields in your source system correspond to fields in Prosper. Your Customer Success Manager will help with this mapping.
Test before going live. Validate the integration with a sample of data before relying on it across your whole workforce.
Consider activation and notifications. Remember that members must be activated to receive notifications from Prosper. Plan how integrated members will be activated. See Filtering by Activation Status and Activating Members.

How to get started

Integrations are configured in consultation with Prosper, tailored to your systems and goals. To explore or initiate an integration:

Contact your Customer Success Manager. This is the essential first step for any integration.
Outline your goals. Be ready to describe what you want to achieve — which systems, what data, and why.
Identify your systems and access. Know which HRIS, payroll, or LMS you use, and who in your organisation manages them.
Plan together. Your Customer Success Manager will help scope the integration, map data, and plan testing and go-live.

Tips and best practices

Engage your CSM early. The earlier you involve your Customer Success Manager, the smoother the integration — they'll help you avoid common pitfalls.
Involve the right people. Integrations often need input from whoever administers the source system (HR, payroll, or IT). Bring them in early.
Phase it sensibly. Many organisations start with an HRIS or payroll member sync as the foundation, then layer in additional integrations like LMS.
Document your setup. Keep a record of what's integrated, which system owns which data, and how it's configured — invaluable for troubleshooting later.
Review periodically. As your systems and processes evolve, revisit your integrations with your Customer Success Manager to keep them aligned.

Troubleshooting

Member data isn't syncing as expected.
Check which system is the source of truth and whether the data is correct there — integrations propagate the source data. If the source is correct but Prosper isn't updating, contact your Customer Success Manager.

Integrated members aren't receiving notifications.
Members must be activated before they can receive notifications, so the first step is to confirm your integrated members have been activated. See Filtering by Activation Status and Activating Members. Prosper can also trigger auto-activation on import — speak to your Customer Success Manager if you'd like this enabled.

Lifecycle automation (like exit surveys) isn't triggering.
Automation relies on accurate start and end dates. Confirm those dates are flowing correctly from your source system. For foundU, ensure terminations are recorded correctly so the end date flows through.

I'm not sure whether my system can integrate with Prosper.
Integration capability varies by system. Your Customer Success Manager can advise on what's possible for your specific HRIS, payroll, or LMS.

I want to change or remove an existing integration.
Contact your Customer Success Manager. Changes to a live integration should be planned to avoid disrupting your data.

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